Ekene Eche
Ekene Eche

Ekene Eche

Building secure AWS environments and automating threat detection. Computer Science, Minor in Cybersecurity, University of Houston Clear Lake, May 2027.

Certifications

Projects

Cloud Detection Pipeline

Completed

An AWS threat detection pipeline with six MITRE ATT&CK detections every 15 minutes, Slack alerts, scheduled attack simulation, and keyless CI/CD.

CloudTrail · Lambda · Athena · Terraform · OIDC

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AWS Hosted Portfolio with Automated Deploys

Live

This website: a private S3 bucket behind CloudFront, a custom domain with ACM TLS, and keyless CI/CD through GitHub Actions and OIDC.

AWS S3 · CloudFront · ACM · IAM

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AWS Cloud Security & Threat Detection Lab

Completed

A hardened AWS environment with least privilege IAM, locked down S3, and CloudTrail monitoring, tested by attempting to break it.

AWS · IAM · S3 · CloudTrail

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Active Directory Security Monitoring with Splunk

Completed

A Windows Active Directory lab with failed login detection, a five-attempt lockout policy, security dashboards, and scheduled Splunk alerts.

Splunk Enterprise · SPL · Active Directory · Windows Server

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Skills

Security
Threat detection, incident response, SIEM log analysis, vulnerability management, network security
Cloud & IAM
AWS (IAM, S3, EC2, VPC, CloudTrail, KMS), Entra ID, RBAC, MFA, SSO
Code
Python, SQL, Bash, Java, HTML, Git
Tools
Splunk, Wireshark, ServiceNow, Active Directory

Professional Experience

Call Center Manager · TTEC

Remote · July 2022 - July 2023 · Client: Kaiser Permanente

  • Managed and coached a team of 20+ customer service representatives supporting Kaiser Permanente, overseeing daily operations, performance, and service quality.
  • Led client-facing meetings with Kaiser Permanente stakeholders to discuss business opportunities, operational improvements, service delivery, and team performance.
  • Conducted team meetings, communicated policy updates, and developed job aids and training materials to improve agent knowledge, workflow consistency, and issue resolution.
  • Created and maintained Excel spreadsheets to track operational activities, document performance metrics, and support reporting and management decisions.
  • Handled escalated customer concerns, applying company policies and professional judgment to resolve complex billing issues and maintain accurate case documentation.

Customer Service Representative II · TTEC

Remote · January 2022 - July 2022

  • Supported 20-40+ customer interactions per shift, resolving healthcare billing, account inquiries, and service-related issues while maintaining accurate documentation.
  • Reviewed customer accounts and applied established policies and professional judgment to make authorized billing adjustments based on individual circumstances.
  • Resolved escalated customer concerns through active listening, de-escalation, and problem-solving while following organizational procedures.
  • Assisted customers with account access, website navigation, and technical troubleshooting, escalating complex issues when necessary.

Technical Support Intern · U-Connect Telecommunication Services

May 2021 - August 2021

  • Supported hardware, software, network, and application issues through phone, email, and ServiceNow, documenting incidents and troubleshooting steps.
  • Performed account provisioning, access management, password resets, and security patching to support users and maintain access to systems.
  • Monitored system alerts and escalated phishing and unauthorized-access threats for further investigation.

Organizations